Custom Policy

OVERVIEW

We aim to help our Customers create products with unique and meaningful designs that they can identify with. We believe in the power of custom apparel and accessories to unite groups and communities.

For this purpose, in line with our corporate ethical principles, we enforce certain content standards to balance our Customers’ freedom of speech with the potential impact on others and society. We take our role as a platform for expression seriously and strive to fulfil it responsibly.

These guidelines for product customisation are not exhaustive, and the final decision on approving any design or artwork will always rest with us.

This policy will be reviewed and updated periodically as appropriate.

For further information on the general terms governing the use of this Website and the purchase of products, we invite you to thoroughly review our Terms and Conditions.

CONTENT STANDARDS

At our sole discretion and good judgement, we may refuse to print your design or artwork if we reasonably believe that it:

• Encourages, promotes, or incites, directly or indirectly, hatred, hostility, discrimination, or violence against any group, part of a group, or individual based on race, ethnicity, nationality, religion or beliefs, ideology, gender or gender identity, sex or sexual orientation, age, family status, aporophobia, disability, illness, or other characteristics.

• Uses profanity or expresses hatred, anger, or harsh criticism regarding public figures.

• Encourages or threatens physical harassment of public figures or their families.

• Constitutes libel, slander, defamation, or otherwise harm the honour, self-image or reputation of a person or entity.

• Encourages, promotes, or incites fraud or any other illegal activity.

• Defend an alleged criminal or criminal act.

• Encourages, promotes, or features the use of hard drugs.

• Encourages, promotes, or features underage drinking, smoking, or marijuana use.

• Encourages or depicts graphic violence and/or self-harm, with potential exceptions for specific historical images.

• Encourages or threatens bodily harm or destruction of property.

• Explicit sexual content or nudity of a non-artistic/health/medical nature.

• Explicit content exploit or abuse children, including, but not limited to, images or depictions of child abuse or sexual abuse, or that present children in a sexual manner.

• Encourages, promotes, or features animal abuse or cruelty.

• Depicts people as animals (particularly in a way that dehumanises them).

• Encourages, promotes, or supports a terrorist organisation, including their funding and recruitment.

• Includes information that is false, inaccurate, misleading, tortious, vulgar, obscene, invasive, or otherwise objectionable.

• Discloses, infringes, or violates the intellectual or industrial property rights of third parties, including, but not limited to, intellectual property rights, privacy rights, rights of publicity, or other personal or proprietary rights.

• Includes products, texts, images, designs, trademarks, service marks or any copyrighted work of third parties, unless you have obtained proper authorisation from the owners, or it is distinctively and uniquely modified.

CUSTOM ORDERS

By placing a custom order and submitting your design or artwork on this Website, you:

• Warrant that your order does not violate any of the aforementioned standards or infringe on any third-party rights, including copyright, trademark, publicity or privacy rights, or libel or defame them, and that you have all required rights or permissions necessary to incorporate third-party material into your products, including any third-party material available through a third-party design service accessible through the Website.

• Warrant that you have the necessary permission, right and authority to place a custom order under the conditions herein.

• Authorise us to customise the products on your behalf.

• Grant us a worldwide, royalty-free, unlimited, and irrevocable licence to use, copy, modify, create derivative works, distribute, and display your design or artwork for fulfilling the order and/or for promotional purposes, including publication on our Website, social media accounts, newsletters, and other content platforms, as well as in paid media or ads. 

• Waive any moral rights to the extent permitted by law.

• Agree to indemnify and hold us harmless against any claims, damages, or losses arising from the use of your design or artwork.

In the event that the content submitted by the Customer has any design or artwork issues, including but not limited to poor quality images, necessary editing and/or bad positioning, our Custom Department will immediately contact the Customer to try to improve the design and confirm the details thereof. If the Customer does not respond to any communication within 72 hours, we will be forced to proceed with the latest submitted version of the design or artwork.

If there are issues concerning the copyright, trademark, publicity, or privacy rights of a design, artwork, or logo, we will request the relevant legal documentation from the Customer.

In cases where submitted content is deemed illegal, we are obligated to immediately report it to the relevant authorities.

The Custom Tool may make available to the Customer a large number of clipart images and graphics to which we hold the intellectual property rights and which meet the criteria of this policy, so they may be printed without infringing third-party rights. When purchasing such images and graphics the Customer will be granted a royalty-bearing and non-exclusive licence to use them.

The Custom Tool allows certain designs or artworks to be printed using different techniques, which vary in quality and accordingly in price. The Customer will then be advised of this in each case so that they can make an informed decision as to which technique they ultimately want. Therefore, we cannot be held responsible or liable in the event that the chosen technique by the Customer is not the most suitable for such a product or a particular purpose.

The minimum and maximum possible order placements vary depending on the supplier and the product. The Custom Tool will indicate any restrictions that may apply, not allowing you to continue if you do not reach the minimum, or not allowing you to include more products when you reach the maximum.

Custom orders have an additional processing time of 5-10 business days on top of regular delivery times.

RETURNABILITY

Custom products that were manufactured in accordance with an individual choice or specification of the Customer or according to personalised needs or designs are not returnable.

However, the Customer may request for a refund or a replacement within fourteen (14) days of delivery if the custom products are damaged or defective upon arrival, or substantially and materially different from what was ordered. We cannot be held responsible or liable for the refund or replacement of a custom product due to the Customer’s error or mistakes in the inscription, design, or artwork.

For the specific provisions regarding orders, delivery, cancellation, returns, refunds, and warranties, please review our Terms and Conditions, which shall govern your custom order in matters not referred to in this policy.

DISCLAIMER

YOU ACKNOWLEDGE AND AGREE THAT, EXCEPT AS EXPRESSLY STATED IN THIS WEBSITE, THE CUSTOMISATION SERVICES ARE PROVIDED ON AN “AS-IS” AND “AS-AVAILABLE” BASIS AND WITHOUT WARRANTY OF ANY KIND, EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE, MERCHANTABILITY, ACCURACY, FITNESS FOR A PARTICULAR PURPOSE, SECURITY, AND NON-INFRINGEMENT. WHEREVER PERMITTED BY LAW, YOU ACKNOWLEDGE THAT WE WILL NOT BE HELD RESPONSIBLE OR LIABLE FOR ANY CLAIMS, DAMAGES, JUDGMENTS, CHARGES, OR FEES ARISING OUT OF OR RELATED TO YOUR USE OF OR ACCESS TO THE CUSTOMISATION SERVICES OR TRANSACTIONS THAT OCCUR THROUGH THE CUSTOMISATION SERVICES, INCLUDING, BUT NOT LIMITED TO, COMPENSATORY DAMAGES, CONSEQUENTIAL DAMAGES, SPECIAL DAMAGES, INCIDENTAL DAMAGES, PUNITIVE DAMAGES, EXEMPLARY DAMAGES, COSTS AND ATTORNEYS' FEES, DAMAGES ARISING OUT OF ERRORS OR OMISSIONS, AND DAMAGES ARISING OUT OF THE UNAVAILABILITY OF THE CUSTOMISATION SERVICES OR DOWNTIME. YOU ACKNOWLEDGE THAT YOUR USE OF THE CUSTOMISATION SERVICES IS AT YOUR SOLE RISK.

NEED FURTHER ASSISTANCE?

For more information, please contact us via our Contact Form.

Last update, July 2024