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    FAQ

    order issues
    order issues
    Where is my order?
    Can I add or change items?
    Can I cancel my order?
    What does “Pending” mean?
    What does “Processing” mean?
    What does “Partially Shipped” mean?
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    The answers provided in this FAQ section are intended for general informational purposes only. In the case of any inconsistencies or discrepancies between the content in this FAQ and our Terms and Conditions, the Terms and Conditions will prevail. For more detailed and legally binding provisions, please refer to our Terms and Conditions.

    What does “Partially Shipped” mean?

    The term "Partially Shipped" means that some items were not available at the moment probably due to split shipments from our warehouses or back orders.

    In the event of a split shipment, we are sending your order from two different warehouses (don't worry, you only pay shipping once!) to make sure that receive everything as soon as possible.

    Therefore, your order will be shipped in separate packages, generating more than one tracking number and with the possibility of items arriving at different times.

    You will not be charged extra shipping costs.

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