FAQ

All prices are cited directly on our catalogue here.

You can select the model that you want and you will see the prices we have per quantity.

Please note that in order to offer you the best prices possible, quantity discounts apply on the total in your shopping cart, regardless of styles, models, colors and sizes!

Shipping costs according to your location will be displayed at checkout, you will find that we also have the lowest freight charges in the industry!

Give it a try, our website is user-friendly and you will be able to modify your cart content, as you wish, to have the most accurate quote as possible.

This process is highly efficient and accurate, showing stock availability live.

You will find no better prices elsewhere!

Our stock is updated live on our website every thirty minutes.

As the items come back in stock, the information will be updated accordingly.

You can also subscribe to a specific item, color and size by clicking on the exclamation mark showing when an item is momentarily out of stock and you will get a notification email the second it comes back in!

Back order items are always automatically re ordered so it is a matter of a couple of days before your requested models come back in stock and you place your order online on our amazing catalog!

Size Tolerance : ±1/1½ inch / or 2.50/3 cm in length and width
Shrinkage Tolerance : 5% on length & width, as per international standards

Standard returns

If you received your order and a product is not to your liking you have 14 days to claim your return. Please send an email to our support team at customerservice@wordans.ca with the subject "RETURNS" and provide the information listed below.

Depending on the return issue, a restocking charge can be issued, more information in the return policy.

Warranty

If you received your order and discover an item that is damaged, defective or otherwise incorrect please contact us as soon as possible. After receiving your package, you have 24 hours to make a claim and provide all the necessary information. Please send an email to our support team at customerservice@wordans.ca with the subject "DAMAGED" and provide the information listed below.

What information do I have to provide?

When making a claim it is important you provide us with the necessary information to help you return your product. Please provide the following information in your email when contacting us at customerservice@wordans.ca

• A photo of the complete packing slip listing the items delivered
• A photo of the outer packaging
• A photo of the open box where the protection can be seen
• A photo of the damage or defect on the product
• A photo of the entire product
• The reference number of the product(s) you would like to return and reason for return.